Shipping policy
Thank you for shopping with PHILLIP ANDREW GRUPPELAAR. Based in New Zealand, our online store specializes in casual and fashion apparel for global customers. We follow standardized order processing procedures and strict logistics quality control measures. Every clothing item is carefully inspected and securely packaged before dispatch to ensure accurate, intact and timely delivery to buyers worldwide.
1. Order Processing Time
All confirmed and fully paid apparel orders will be inspected, sorted and packed within 1–5 business days after order confirmation. Processing is only conducted on regular working days and excludes weekends and official public holidays in New Zealand.
During seasonal sales and high-demand periods, increased order volumes may slightly extend standard processing timelines. We will send official email notifications to customers promptly if notable delays occur, allowing buyers to stay updated with their order status.
2. Shipping Rates and Delivery Estimates
Shipping fees for all apparel orders are calculated based on package weight, size and delivery location. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment is finalized. Our store does not provide free shipping, shipping rebates or any logistics-related promotional benefits for any orders.
The standard estimated delivery time for all clothing orders is 15 business days. All delivery durations are approximate and serve only as a general reference. Actual delivery speed may be affected by logistics carrier scheduling changes, customs clearance progress, severe weather, regional logistical limitations and holiday closures, which shall be subject to real-time logistics conditions.
3. Shipment Confirmation and Order Tracking
Once your apparel order is dispatched from our warehouse, you will receive an automated shipment confirmation email that includes your unique tracking number and official logistics tracking access.
Tracking data will not update immediately after shipment. In most cases, full transit details and delivery status will become available for customer inquiry within 24 to 48 hours after the logistics carrier completes package scanning and system registration.
4. Incorrect Address Disclaimer
Customers are responsible for providing precise and complete recipient addresses and valid contact information during checkout. Please double-check all delivery details to avoid delivery failures, package reroutes or returns.
PHILLIP ANDREW GRUPPELAAR accepts no responsibility for misdelivery, package loss or return fees caused by inaccurate or incomplete shipping information provided by customers. Any packages returned due to address errors will require the customer to cover all return and reshipping expenses for subsequent delivery attempts.
5. Lost or Damaged Packages
If your apparel package goes missing or is suspected lost during transit, please submit a formal logistics investigation request to our customer service team within 3 business days following your expected delivery date, with your valid order number attached.
If your clothing items arrive with damaged packaging, fabric flaws, stains or compression damage caused by logistics handling, please contact our support team within 24 hours upon receipt. You are required to provide clear original photos of both the outer packaging and defective products. Our team will assess each case individually and provide reasonable solutions in a timely manner.
6. Apparel Care and Usage Notice
Each apparel product sold in our store is equipped with exclusive fabric care labels with tailored washing, drying and storage instructions suited to the garment’s material properties. We highly recommend all customers follow these professional guidelines to maintain the appearance, texture and durability of their clothing.
We will not be held liable for garment damage, shrinkage, fading, deformation or excessive wear resulting from unauthorized alterations, improper cleaning methods, high-temperature drying, artificial damage or any form of incorrect product usage that contradicts official care instructions.
7. International Shipping and Customs Notice
Cross-border apparel shipments may be subject to import duties, customs taxes and inspection charges in accordance with the trade and customs policies of the destination country or region.
All customs and import-related fees are independent of product prices and shipping costs and are the full responsibility of the customer. These charges are not included in the order checkout total. Customers must comply with local import regulations and independently complete customs clearance and fee payment procedures.
8. Contact Information
If you have any questions or concerns regarding our shipping policy, order processing or logistics services, please reach out through our official contact channels:
Trade Name: PHILLIP ANDREW GRUPPELAAR
Phone Number: +64 22 704 4087
Email: support@phillipwardrobe.shop
Physical Address: Le Roy Terrace, Birkenhead, Auckland, Auckland 0626, New Zealand